All products sold in our store are made to order and customised specifically for each customer based on the options selected (font, colour, text). Due to the personalised nature of these items, all customised products are non-returnable and non-exchangeable, except in cases where the item is faulty, damaged, or incorrect.
If your item arrives faulty, damaged, not as described, or incorrect due to our error, you may be entitled to a remedy (refund, replacement, or price reduction) depending on your location and the circumstances.
Please contact us at info@raisedbased.com as soon as possible after delivery (ideally within 14 days for delivery issues). This does not affect your statutory rights.
You can find more information about our Refund Policy in the “Terms and Policies” section.